Delivery FAQ

Once your order is dispatched, you receive an SMS and email with a tracking link. Open it on any phone or browser to see your driver's live location, estimated arrival time, and current delivery status. You can also visit our Track page and enter your order or phone number.

The tracker displays the driver's current location on a map, the route being taken, an updated ETA based on live traffic and distance, and the current status — for example, 'Picked up', 'En route', or 'Arriving soon'.

Delays in Guyana can happen due to sudden rainfall and flooded roads, traffic congestion in Georgetown and along the East Coast corridor, bridge closures, or high order volume during holidays and pay-weekends. We reroute drivers automatically when possible and send you an updated ETA.

If the ETA shifts by more than 15 minutes, our system pushes an automatic SMS and app notification with the revised arrival window. You can also refresh your tracking link at any time for the latest estimate.

Reply to the tracking SMS or call our support line. You can reschedule the delivery, authorise a neighbour or security guard to receive it, or request that the driver leaves the package in a safe spot with photo proof.

Contactless delivery means the driver drops off your package at your door, gate, or designated spot without requiring a physical handover or signature. The driver takes a timestamped photo as proof of delivery, which you receive by SMS and can view in your tracking link.

Yes. Every contactless drop is verified with a GPS-tagged photo and driver identification. The photo is saved to your order record, so there is a clear digital trail if anything needs to be reviewed. For high-value items, you can still require an in-person signature or ID check.

We accept three types of proof: a digital signature captured on the driver's device, a photograph of the package at the delivery location with GPS metadata, or an OTP (one-time PIN) entered by the recipient. You receive the proof instantly by SMS and it remains available in your order history.

Yes. Call or WhatsApp our dispatch team as soon as possible. If the driver is still en route, we can relay new drop-off instructions, update the contact number, or switch the delivery mode from in-person to contactless.

The driver will attempt to call the number on the order. If there is no answer, the driver follows your backup instructions — either leaves the package in a safe place with a photo, returns it to our Georgetown hub for redelivery, or holds it for pickup. Redelivery fees may apply depending on your plan.

Yes. We cover Linden, Berbice, Essequibo, and select interior towns depending on the day and route. Coverage and timing vary by zone, so enter your address on the Request Delivery page to see availability and fare.

Contact our support team within 24 hours of delivery. Include your order number, a description of the issue, and photos if the packaging or contents were damaged. We investigate every claim and will resolve it with a replacement, refund, or credit based on the situation.