Care & Comfort questions, answered

What each service costs

Care charges are added on top of the normal ride fare, and you see them before you send the request.

How to request a clinic wait

This is for the “wait and return” service: someone collects your family member from home, walks them into the clinic, stays while they are seen, and brings them back inside their front door.

1. 1Open the clinic wait booking page and add the patient's name, age and how they get around — on their own, with a stick or frame, in a wheelchair, or needing an arm to lean on.
2. 2Add the home address for pickup and the clinic or hospital they are going to.
3. 3Pick the appointment date, the pickup time, and how long the companion should wait at the clinic — from one hour up to six.
4. 4Tick “I would like a woman driver” if that matters to you. It is a priority match, and you are only charged for it when one is actually matched to the trip.
5. 5Add your own name and phone number, plus anything the companion should know — medication to collect, a gate code, the language your family member speaks.
6. 6Send the request. You get a reference on screen, and our dispatch team calls or messages you to confirm the companion and the final fare before the trip runs.

After you submit your police clearance

For drivers and care companions: this is what happens between uploading your police clearance certificate and being sent care jobs.

1. 1Your application, with the police clearance certificate, is saved to your driver record. The document is stored privately — it is not shown to customers or to other drivers.
2. 2A member of our team opens your clearance and reads it against the name and date of birth on your application. The system will not let anyone mark a care driver as verified before that check is ticked.
3. 3If the clearance is out of date, unreadable, or does not match your application, we contact you on the phone number you gave us and ask for a fresh copy. Your application stays open in the meantime.
4. 4Once the clearance checks out, we verify you for Care & Comfort and note the date. That is the switch that makes you eligible: care escort, clinic wait and errand jobs are offered only to drivers who are verified, never to the whole driver list.
5. 5You appear in the dispatch driver picker with a care mark, so the desk can see you are cleared for this work. Keep your contact details the same as your driver account so the match stays correct.
6. 6You stay an ordinary driver for everything else — you are not limited to care jobs, and you can stop taking them by telling the desk.

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